• Our Policies

    We are a community resource committed to improving the lives of companion animals through adoption, spay/neuter and education. Privacy and personal information security is very important to us and the Humane Society of Charlotte fully respects the privacy of our adopters, donors and volunteers.

    Privacy Policy
    Privacy and personal information security is very important to us and the Humane Society of Charlotte fully respects the privacy of our adopters, donors and volunteers.

    Donors/supporters are not required to provide any personal information to us unless they choose to do so. We ask for personal information on our online donation pages to enable donation transaction processing, acknowledge receipt of donations for tax purposes and send future correspondence. The Humane Society of Charlotte does not sell or share donor information to any outside agencies.

    If you utilize our adoption or spay/neuter services, your name and address will be placed on our mailing list. We may use this information collected to circulate news about the Humane Society of Charlotte and its programs to promote events and to acquire new supporters. Your information may also be shared with other reputable companies that are shelter partners that may want to contact you with offers.

    If you have any questions about our policy, do not wish to receive physical mail from us or not have your name shared with third parties, you may call us at any time at 704-494-7704, or e-mail us at info@humanecharlotte.org.

    Security Policy
    Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

    Gift Acceptance Policy
    For information about our gift acceptance policy, please email dstucker@humanecharlotte.org.

    Refund Policy
    All sales are final.

    Social Media Policy
    The Humane Society of Charlotte operates and maintains its social media sites as a public service to provide information about our programs, services, projects, issues, events and activities. We welcome participation on the Humane Society of Charlotte’s various social media pages, and we hope you will participate in our online community.  We reserve the right to remove postings or comments that we believe are inappropriate for whatever reason including: Offensive or inappropriate in nature, misleading or irrelevant information, bullying and personal attacks, support of individuals or organizations which promote animal cruelty, promotion of violent or illegal activities, and spam or commercial sales.  Continued violation of our policies will result users being removed or banned.

    If you have questions regarding our social media platforms, contact HSC Marketing & Public Relations Manager, Donna Ragan here.