Pet Help Center
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The Humane Society of Charlotte’s Pet Help Center assists pets and people in our community by providing information and services. If you need pet help or have additional questions, please call us at 704-494-7718 or email pethelp@humanecharlotte.org.
HSC’s Pet Help Center provides:
- Pet Food Bank
- Financial Assistance for Medical, Behavioral, and Housing concerns
- Information for Renting with Pets
For more pet resources, please click here.
Pet Help Center Hours:
Open daily from 10 a.m. to 5 p.m.
If you need assistance completing this form, contact our team at 704-494-7718 or pethelp@humanecharlotte.org.
The Humane Society of Charlotte does not provide animal control services. If you are experiencing an animal-related emergency, please dial 311. Examples of these emergencies could include, but are not limited to:
- Animal bites
- Animals without food, water, or shelter
- Animal running at large
- Animal found deceased or severely injured
- Suspicion of abuse or neglect
- Animals left in hot or cold cars
Humane Society of Charlotte Community Initiatives & Pet Help FAQs
What services does the Pet Help Center provide for those experiencing financial difficulties?
The Humane Society of Charlotte’s Pet Help Center supports pets and people in Mecklenburg County by offering information, resources, and direct services.
- Pet Food Bank – Temporary assistance program providing pet food and supplies to community members in need.
- Financial Assistance Voucher Program – A grant- and donor-funded program that, as funds allow, helps with costs related to pet medical care, behavioral treatment, housing pet deposits, and emergency boarding.
Does HSC offer any other low-cost services?
Yes! HSC also provides:
How do I sign up for HSC’s Pet Food Bank?
Complete our Pet Food Bank Client Information Form, available on our website, in person, or over the phone with assistance from our Pet Help Center team.
How often can I receive food/supplies from the Pet Food Bank?
Pet Food Bank clients may receive food once every 4 weeks (amounts vary depending on supply). Assistance is temporary and typically lasts up to 6 months.
How do I request financial assistance?
Fill out our Financial Assistance Request Questionnaire, available online, in person, or by phone with help from our team. Please provide as much information, documentation, and medical records as possible to speed up the process.
How soon will I hear back from HSC’s Pet Help Center?
Our team will contact you within 72 hours of receiving your request.
How can I donate food or supplies?
- Drop off in person at HSC’s Pet Help Center (far-right side of the building at 1348 Parker Drive).
- Shop our Amazon or Chewy wish lists on the HSC website.
- For large quantity donations, please email ebrewer@humanecharlotte.org to schedule an appointment so we can prepare to accept them efficiently.
What items are most needed?
Dry dog/cat food, wet dog/cat food, and cat litter are always in high demand. A current list of needs for both community programs and shelter animals is available on our website.
How do I make a monetary donation? What would my donation cover? (Note: All monetary donations are made as general HSC donations).
To make a monetary donation, you can visit our donation link. Your donation can help pets and people in our community in so many ways! Here are just a few:
- $25 will feed 2 dogs for a month or 3 cats for a month.
- $50 will provide food, toys and flea and tick medication for 2 pets in our community.
- $100 will cover the cost of one spay/neuter surgery for a pet in need.
- $200 will cover the initial medical visit for a sick pet.
- $250 will provide training and behavior advice to pet owners at risk of surrendering a pet OR will cover a pet deposit, allowing the pet to stay with their owner during a transitional time.
Other questions? Contact our team at pethelp@humanecharlotte.org or 704.494.7718