Pet Help Center

Pet Help Center

The Humane Society of Charlotte’s Pet Help Center assists pets and people in our community by providing information and services. If you need pet help or have additional questions, please call us at 704-494-7718 or email

HSC’s Pet Help Center provides:

For more pet resources, please click here.

Our Pet Help Center is open Tuesday-Saturday from 10:00 am to 5:00 pm. 

The Humane Society of Charlotte does not provide animal control services. If you are experiencing an animal-related emergency, please dial 311. Examples of these emergencies could include, but are not limited to:

  • Animal bites
  • Animals without food, water, or shelter
  • Animal running at large
  • Animal found deceased or severely injured
  • Suspicion of abuse or neglect
  • Animals left in hot or cold cars

Humane Society of Charlotte Community Outreach & Pet Crisis Support FAQs

How is HSC able to provide these Outreach programs and support services to the public?
All Outreach efforts are donor and grant funded. Due to this, HSC is able to provide Outreach services as supplies and funding are available.

How do I make a donation of food or supplies to support pets and people in need of help?
Citizens wanting to make a donation to pets and people in need can utilize our Amazon Wish list which will send items directly to the shelter. Donations of pet food and supplies can also be dropped off at 1348 Parker Drive.

What items are people/pets most in need of?
Items most in need are dry dog and cat food, wet dog and cat food, dog and cat treats and cat litter.

How do I make a monetary donation? What would my donation cover? (Note: All monetary donations are made as general HSC donations).
To make a monetary donation, you can visit our donation link. Your donation can help pets and people in our community in so many ways! Here are just a few:

  • $25 will feed 2 dogs for a month or 3 cats for a month.
  • $50 will provide food, toys and flea and tick medication for 2 pets in our community.
  • $100 will cover the cost of one spay/neuter surgery for a pet in need.
  • $200 will cover the initial medical visit for a sick pet.
  • $250 will provide training and behavior advice to pet owners at risk of surrendering a pet OR will cover a pet deposit, allowing the pet to stay with their owner during a transitional time.

Other questions? Contact our Outreach team at or 704.377.0524×223.