Pet Help Center

Pet Help Center

The Humane Society of Charlotte’s Pet Help Center assists pets and people in our community by providing information and services. If you need pet help or have additional questions, please call us at 704-494-7718 or email pethelp@humanecharlotte.org.

HSC’s Pet Help Center provides:

For more pet resources, please click here.

Our Pet Help Center is open 7-days a week from 10:00 am to 5:00 pm. 

The Humane Society of Charlotte does not provide animal control services. If you are experiencing an animal-related emergency, please dial 311. Examples of these emergencies could include, but are not limited to:

  • Animal bites
  • Animals without food, water, or shelter
  • Animal running at large
  • Animal found deceased or severely injured
  • Suspicion of abuse or neglect
  • Animals left in hot or cold cars


Humane Society of Charlotte Community Outreach & Pet Crisis Support FAQs

What services can the Pet Help Center provide to those experiencing financial difficulties? 
The Humane Society of Charlotte’s Pet Help Center assists pets and people in Mecklenburg County by providing information and services. Our Pet Food Bank is a temporary assistance program that provides pet food and supplies to community members in need. Our Financial Assistance Voucher Program is a fully grant funded program. As funds are available, this program assists individuals in need with the costs of medical and behavioral treatment for their pets as well as the costs of pet deposits for housing. 

Does HSC have any other services to assist those experiencing financial difficulties? 
Yes! HSC also offers a Low-Cost Essential Care Wellness Clinic, Low-Cost Spay & Neuter surgeries, and affordable dog training

How do I sign up for HSC’s Pet Food Bank
You’ll need to start by filling out our Pet Food Bank Client Information Form! It is available on our website or can be completed in person or over the phone with assistance from our Pet Help Center team.  

How often can I receive food/supplies from the Pet Food Bank
Pet Food Bank clients can receive pet food once a month (amounts are based on available supplies and may fluctuate). The Pet Food Bank is a temporary Assistance program with the typical span of assistance being 6 months.  

How do I request financial assistance with a medical, behavioral, or housing issue? 
You’ll need to start by filling out our Financial Assistance Request Questionnaire! It is available on our website or can be completed in person or over the phone with assistance from our Pet Help Center team. Providing as much information, medical records, and documentation as you are able to will help the process go quicker! 

How soon will I hear back from HSC’s Pet Help Center? 
The Pet Help Center team will be in touch with you within 72 hours of the time the request is received.   

How do I make a donation of food or supplies to support pets and people in need of help? 
You can donate through our Amazon Wishlist or in-person at our Animal Resource Center at 1348 Parker Drive.  

What items are people/pets most in need of? 
Most needed items are dry cat/dog food, wet cat/dog food, and cat litter.  

How do I make a monetary donation? What would my donation cover? (Note: All monetary donations are made as general HSC donations).
To make a monetary donation, you can visit our donation link. Your donation can help pets and people in our community in so many ways! Here are just a few:

  • $25 will feed 2 dogs for a month or 3 cats for a month.
  • $50 will provide food, toys and flea and tick medication for 2 pets in our community.
  • $100 will cover the cost of one spay/neuter surgery for a pet in need.
  • $200 will cover the initial medical visit for a sick pet.
  • $250 will provide training and behavior advice to pet owners at risk of surrendering a pet OR will cover a pet deposit, allowing the pet to stay with their owner during a transitional time.

Other questions? Contact our team at pethelp@humanecharlotte.org or 704.494.7718