Pet Help Center
The Humane Society of Charlotte’s Pet Help Center assists pets and people in our community by providing information and services. If you need pet help or have additional questions, please call us at 704-494-7718 or email pethelp@humanecharlotte.org.
HSC’s Pet Help Center provides:
- Pet Food Bank
- Financial Assistance for Medical, Behavioral, and Housing concerns
- Information for Renting with Pets
For more pet resources, please click here.
Pet Help Center Hours of Operation:
Sunday – closed
Monday – closed
Tuesday – 10:00 to 2:00
Wednesday – 10:00 to 2:00
Thursday – closed
Friday – 10:00 to 2:00
Saturday – 10:00 to 5:00
The Humane Society of Charlotte does not provide animal control services. If you are experiencing an animal-related emergency, please dial 311. Examples of these emergencies could include, but are not limited to:
- Animal bites
- Animals without food, water, or shelter
- Animal running at large
- Animal found deceased or severely injured
- Suspicion of abuse or neglect
- Animals left in hot or cold cars
Humane Society of Charlotte Community Outreach & Pet Crisis Support FAQs
What services can the Pet Help Center provide to those experiencing financial difficulties?
The Humane Society of Charlotte’s Pet Help Center assists pets and people in Mecklenburg County by providing information and services. Our Pet Food Bank is a temporary assistance program that provides pet food and supplies to community members in need. Our Financial Assistance Voucher Program is a fully grant and donor funded program. As funds are available, this program assists individuals in need with the costs of medical and behavioral treatment for their pets, pet deposits for housing, and temporary boarding in crisis situations.
Does HSC have any other services to assist those experiencing financial difficulties?
Yes! HSC also offers a Low-Cost Essential Care Wellness Clinic, Low-Cost Spay & Neuter surgeries, and affordable dog training.
How do I sign up for HSC’s Pet Food Bank?
You’ll need to start by filling out our Pet Food Bank Client Information Form! It is available on our website or can be completed in person or over the phone with assistance from our Pet Help Center team.
How often can I receive food/supplies from the Pet Food Bank?
Pet Food Bank clients can receive pet food once every 4 weeks (amounts are based on available supplies and may fluctuate). The Pet Food Bank is a temporary Assistance program with the typical span of assistance being 6 months.
How do I request financial assistance with a medical, behavioral, or housing issue?
You’ll need to start by filling out our Financial Assistance Request Questionnaire! It is available on our website or can be completed in person or over the phone with assistance from our Pet Help Center team. Providing as much information, medical records, and documentation as you are able to will help the process go quicker!
How soon will I hear back from HSC’s Pet Help Center?
The Pet Help Center team will be in touch with you within 72 hours of the time the request is received.
How do I make a donation of food or supplies to support pets and people in need of help?
You can drop off donations in person at HSC’s Pet Help Center, located to the far-right side of the building located at 1348 Parker Drive. You can also make donations directly through our Amazon or Chewy Wishlist.
For any large quantity donations please contact our Director of Community Initiatives at ebrewer@humanecharlotte.org to make an appointment to ensure we have space and time to accept your donation as efficiently as possible.
What items are people/pets most in need of?
Dry cat/dog food, wet cat/dog food, and cat litter are always highly needed. Other current needs for our community-based programs and shelter animals can be found here.
How do I make a monetary donation? What would my donation cover? (Note: All monetary donations are made as general HSC donations).
To make a monetary donation, you can visit our donation link. Your donation can help pets and people in our community in so many ways! Here are just a few:
- $25 will feed 2 dogs for a month or 3 cats for a month.
- $50 will provide food, toys and flea and tick medication for 2 pets in our community.
- $100 will cover the cost of one spay/neuter surgery for a pet in need.
- $200 will cover the initial medical visit for a sick pet.
- $250 will provide training and behavior advice to pet owners at risk of surrendering a pet OR will cover a pet deposit, allowing the pet to stay with their owner during a transitional time.
Other questions? Contact our team at pethelp@humanecharlotte.org or 704.494.7718